- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Everyone was very friendly and helpful. Service tech did a great job on the alignment.
Wow! I don't write reviews often but I just wanted to let people know about how amazing this place is. I came here to get my 4 door rubicon aligned. My toddler is high maintenance and I was pretty scared of waiting for two hours in a lobby with him since he can get overwhelmed and frustrated easy. My son has fascinations with lines and the staff gave him stuff to line up while we were waiting. Emily was so sweet and put on kids movies for us. When my Jeep was done, it drove like a dream. I will keep coming back here!
We are very budget-oriented, and Brendan and Emily at Bear entirely respect this and work with us in keeping our repairs within the budget we can afford. We LOVE these mechanics and these people. They are honest, helpful, smart, and respect my boundaries in what we can and cannot spend. We won't take our cars anywhere else. We don't feel pressured to fix any/everything, but they also spend time educating us on what these fixes are and why they are important. This is huge to us. Thank you Emily and Brendan for all that you do and for always working with us!
Friendly staff and reasonable prices.
The workers here Are very friendly I used them for the first time. I would definitely recommend them to anyone looking for a spot to get an oil change. And I will definitely be going back there next time.