Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 951-677-3515 or make an appointment online!
Know Your Rights
Great first time experience, felt like a valued customer. Will go back again for my additional vehicles.
The appointment manager has a great personality and efficient. The work was quickly and excellently performed. The facility was clean and the mechanics were professional.
Great, friendly and speedy service.
Great service, very nice and thoughtful front desk.
This is THE BEST place I've ever been too to take care of my car. Fantastic customer service, comfortable waiting room with water and great coffee selection. I was in a hurry and instead of standard 1,5-2 hours they have made it happen for less than an hour. I paid a discounted price - I purchased oil change through the Groupon and yet been treated like a queen. Endlessly grateful for this experience and everyone on the team for their great work. That's how an oil change can make your day. Oh yes, and this was my personal happy ending (see the picture). Love you guys and thanks again to all and every member of the team!