Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 951-677-3515 or make an appointment online!
Know Your Rights
Everyone was very friendly and helpful. Service tech did a great job on the alignment.
Wow! I don't write reviews often but I just wanted to let people know about how amazing this place is. I came here to get my 4 door rubicon aligned. My toddler is high maintenance and I was pretty scared of waiting for two hours in a lobby with him since he can get overwhelmed and frustrated easy. My son has fascinations with lines and the staff gave him stuff to line up while we were waiting. Emily was so sweet and put on kids movies for us. When my Jeep was done, it drove like a dream. I will keep coming back here!
We are very budget-oriented, and Brendan and Emily at Bear entirely respect this and work with us in keeping our repairs within the budget we can afford. We LOVE these mechanics and these people. They are honest, helpful, smart, and respect my boundaries in what we can and cannot spend. We won't take our cars anywhere else. We don't feel pressured to fix any/everything, but they also spend time educating us on what these fixes are and why they are important. This is huge to us. Thank you Emily and Brendan for all that you do and for always working with us!
Friendly staff and reasonable prices.
The workers here Are very friendly I used them for the first time. I would definitely recommend them to anyone looking for a spot to get an oil change. And I will definitely be going back there next time.